Svwn, today launched its new identity, following the merger of serviceware technologies, a respected industry veteran in knowledge management km for customer support, and kanisa, the technology pioneer of service resolution management srm. Knova is a fullfeatured knowledge management software solution for large customer service and support organizations especially those who need to handle complex queries across channels in industries such as high tech, telecommunications, financial services and the it help desk. Silicon valley bank click here to go to the source cupertino, ca, march 21, 2005 knova softwareotc bulletin board. Seven months later, consona acquired the knova service and support knowledge management system and launched the companys consona. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a. We use our deep domain knowledge to devise bespoke technology solutions that is developed exclusively for your specific industry vertical. Through the software, you can easily make a customerfacing knowledge base with an intuitive user interface.
Jan 22, 2007 siemens will also benefit from knovas comprehensive analytics capabilities that help tune the application for maximum efficiency. Knova knowledge management software from consona, knova for. Siemens medical solutions selects knova 7 customerthink. Knova, consonas kcssm verified knowledge management platform, delivers a resolution workbench for customerfacing agents, a comprehensive support portal for customer selfhelp, a knowledge repository designed for rapid capture and easy editing, and a marketleading adaptive search and navigation system that provides easy access to all relevant content across the enterprise.
Sidebyside comparison of ibm managenow and knova knowledge management software. Oct 06, 2011 knova knowledge management software from consona, knova for short, provides case management and knowledge management customer service capabilities across assistedservice, selfservice, and socialservice channels. Youll be able to use our cloud software to create an online knowledge base with all your businesss data. Siemens will also benefit from knovas comprehensive analytics capabilities that help tune the application for maximum efficiency. Currently, each night i run scripts that dumps the knova database into remedy then i. Proprofs knowledge base software integrates seamlessly with popular tools including help desk systems, live chat software, analytics tools and more. In one, centralized application, support professionals can follow an optimized workflow based on business processes to guide users to resolution. This empowers you to offer exceptional customer support by resolving support tickets or tracking customer conversations directly from your knowledge base. Document360 is a robust knowledge management system designed to ease the process of creating a knowledgebase. Product overview knova knowledge management knowledgebase search continued what knova does how its different why it matters supports advanced search, including intelligent processing of booleans. Say so long to hunting through email and sticky notes to find that allimportant howto just add critical info to the knowledge. Siemens will augment knova selfservice with additional content, and leverage the same knowledge base to roll out knova contact center to hundreds of support professionals.
Customers can go find answers in the knowledge base or faq for their requests themselves, instead of raising a ticket or calling support. Knowledge base software is a place to store, retrieve and share important organizational information in one centralized location. Free open source windows knowledge management software. Team members can join forces and contribute their unique knowledge in one place. See how many websites are using bambus vs knova knowledge management software and view adoption trends. Our solutions put an end to the costly inefficiencies lurking in your everyday operations. Like to share content with fellow it pros and encourage users to help themselves. The knowledge base application we pull solutions from is made by a company called knova software. Knova knowledge management software from consona, knova for short, provides case management and knowledge management customer service capabilities across assistedservice, self. Customer relationship management crm and enterprise resource planning erp software and services consona corporation consona, has announced the general availability of consona knowledge management version 8. Bambus vs knova knowledge management software competitor. A knowledge base, also known as kb, is a type of database used for knowledge management.
The software also features a knowledge base statistics tool to offer important decisionmaking stats and reports to knowledge managers. Knowledge base software is used to help companies create and manage a wellorganized information and knowledge base for their customers and staff. Free, secure and fast knowledge management software downloads from the largest open source applications and. Knova km is a fullfeatured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in.
Consona corporation is a software company selling solutions to automate business critical. Phpkb is knowledge software used by companies to create an organized knowledge base to help customers and staff employees with the right information, faqs, documents and training material at the right time. We have spent a lot of time promoting our aptean knowledge management tool and interfaced it with our call tracking system. It enables your organization to locate, capture and share information with staff and customers.
The free version of this software is one of the best tools to help a security. Im looking for a better method to integrate remedy ars with knova so its in real time and understands the. Knova software has made generally available the latest version of its search and knowledge management suite knova 7, its second generally. Sidebyside comparison of bambus and knova knowledge management software. Knowledge management for service and support a successful knowledge management initiative within a help desk or call center can reduce agent training time and speed new employee ramp up.
Furthermore, you can also have your team get instant answers to the questions they need without having to email themselves all using knowledge base software. Customers like to find answers to their questions without having to reach out to customer support. Best knowledge base, faq software supportbee supportbee. You can make a knowledge based system by choosing from one of the two approaches use popular saas software available in the market build your onpremise knowledge base system using tools like wiki, sharepoint, etc. It primarily offers knova application suite, including contact center, selfservice, forums, field service, and knowledge desk. Zendesk allows support teams to create a robust internal knowledge base that grows and. Say so long to hunting through email and sticky notes to find that allimportant howto just add critical info to the knowledge base and share with your fellow it pros. Knowledge management systems allow you to tame the waves of data flooding your business to streamline training, customer support and other vital operations. Weve written this buyers guide to help you narrow down the many options on the market and find one that fits your needs. Phpkb is the leading fully responsive webbased knowledge management software that allow support teams to create knowledge base articles to share stepbystep instructions and guides, along workarounds and solutions to common problems. You can make a knowledge based system by choosing from one of the two approaches use popular saas software available in the market build your onpremise knowledge base system using tools like. Zendesk guides internal knowledge base software is intuitive and easy to use, and its built for employees at all levels. Many business units are using the aptean product for knowledge management and a change now would be too crucial to the processes that the associates are becoming familiar with using. Currently, each night i run scripts that dumps the knova database into remedy then i build the solutions and push them to hpd.
Knowledgebase software is software that enables creating, publishing and maintaining a database used for knowledge sharing, known as a knowledge base. Svwn, today launched its new identity, following the merger of serviceware technologies, a respected industry veteran in knowledge management km for customer support, and kanisa, the. Zendesk guide offers knowledge management software that is simple to customize and use as either an internal knowledge base, an it knowledge base, a support agentonly knowledge base, or a customer facing faq tool. Jan 22, 2007 siemens will augment knova selfservice with additional content, and leverage the same knowledge base to roll out knova contact center to hundreds of support professionals. Silicon valley bank click here to go to the source cupertino, ca, march 21, 2005 knova softwareotc bulletin. Knowledge base software novo solutions web software. Mar 21, 2005 cupertino, ca, march 21, 2005 knova software otc bulletin board.
Knova km is a fullfeatured knowledge management software solution for large customer service and support organizations, especially those. Zendesk allows support teams to create a robust internal knowledge base that grows and improves over time, making sure support agents always have quick access to the information they need. Free, secure and fast windows knowledge management software downloads from the largest open source applications and software directory. Compare the best free open source knowledge management software at sourceforge.
Organizations purchase subscription or perpetual licenses of knova for onpremise or cloud deployment. Knova knowledge desk architect knowledge desk architect provides browserbased tools to build, create and maintain a robust knowledge base. Knova is a fullfeatured knowledge management software solution for large customer service and support organizations especially. Phpkb is knowledge software used by companies to create an organized knowledge base to help customers and staff employees with the right information, faqs, documents and training material at. Free, secure and fast windows knowledge management software downloads from the largest open source. Learn about the best knova alternatives for your knowledge management software needs. Cupertino, ca, march 21, 2005 knova software otc bulletin board. However you plan on using your information, weve analyzed more than 200 different knowledge management solutions in capterras directory to come up with this list of the top five free km software options. And because its always available, customers and support agents can use this selfservice portal to find the right information.
See how many websites are using ibm managenow vs knova knowledge management software and view adoption trends over time. The knowledge base software is an application that helps you create, organize, and publish information about your product or service. Our helpdesk software tool includes sla management, knowledge base, ticket tracking, inventory etc. Compare the best free open source windows knowledge management software at sourceforge. With spiceworks free knowledge base kb software, youll be able to. The software is widely used by customer care services for instant access to updated and accurate information to help customers with their queries. The knowledge base software is an application that helps. Share information with your team, and find it every time you have a question.
Knova knowledge management software from consona, knova for short, provides case management and knowledge management customer. Sharenet knowledge base software benefits our knowledge management software provides on demand customer support, improves employee productivity and reduces operating costs. Knova software formed by merger of serviceware and kanisa. Our free knowledge base software gives you the tools to do everything you need for free. Avolin provides critical software solutions to enterprises around the world. Svwn, today launched its new identity, following the merger of serviceware technologies, a respected industry. Knova is a fullfeatured knowledge management software solution for large customer service and support organizations. Create articles and benefit from shared editing and team feedback. With a knowledge base, you can allow your customers to selfhelp themselves, thus reducing your customer support by up to 60%. Knowledge base software for call centers dramatically improves incident resolution time, creating a delightful experience for your customers. Knowledge is every companys primary competitive advantage which is born of experience and unique insight and one should be extra cautious while choosing a tool for building a knowledge repository. Forget about recurring billing that only hurts your bottom link. In a world of onesizefitsall enterprise software, aptean provides specific industries with very specific erp, supply chain management, and compliance solutions. With spiceworks knowledge base, you can curate content by bookmarking articles from the rest of the spiceworks community and search your teams bookmarks.
The software guides you through the creation process with its builtin customization tools, category manager, and version control capabilities. Ibm managenow vs knova knowledge management software. Knova software formed by merger of serviceware and kanisa date. See how many websites are using bambus vs knova knowledge management software and view adoption trends over time. Knova km is a fullfeatured knowledge management software solution for large customer service and support organizations, especially those that must handle complex queries across channels in industries such as high tech, telecommunications, financial services, and the it help desk. It enables the creation of a knowledge base that is integrated with the skills, knowledge, experience andor functionality of a specific business domain, service or product.
See how many websites are using ibm managenow vs knova knowledge management software and view. Users can explicitly and precisely control search behavior if they so choose. Knowledge segmentation supports multiple views of the knowledge base relevant to different business groups, user profiles and external users. You can deploy knova on your own premises or use a cloudbased.